1. Introductory Provisions
1.1 These Terms and Conditions govern the legal relationship between Mediambulancia s. r. o., with registered office at Devínska Nová Ves 6646, 841 08 Bratislava, Company ID: 35693282, registered in the Commercial Register of Bratislava III, Section: Sro, Insert No. 11253/B (hereinafter referred to as the “Provider”), and its clients (hereinafter referred to as the “Client”), arising in connection with the provision of healthcare and aesthetic treatment services.
2. Contact Details
3. Booking of Services
3.1 The Client may book services in person, by phone, by e-mail, or via an online reservation system.
3.2 Once the appointment is confirmed, the reservation is binding. The Client is obliged to attend at the agreed time or to notify any change at least 24 hours in advance.
4. Price List and Payment Terms
4.1 The current price list of services is published on the Provider’s website or available directly at the clinic.
4.2 Payment for services is made after the examination is completed, in cash.
5. Cancellation Policy
5.1 Cancellation of an appointment less than 24 hours before the scheduled treatment or failure to attend the appointment without proper excuse is subject to a cancellation fee of 30% of the price of the ordered treatment.
5.2 Objective reasons for which the cancellation fee may not be charged include in particular:
a) sudden illness or medical complications of the Client that prevent attendance at the treatment,
b) injury or hospitalization of the Client,
c) a traffic accident or other unforeseen traffic incident preventing the Client from attending the appointment,
d) death of a close family member,
e) extraordinary events, especially natural disasters, transport outages, or other force majeure circumstances,
f) other serious and demonstrable circumstances that the Client could not have foreseen or influenced.
5.3 The assessment of the validity of an objective reason and any waiver of the cancellation fee is at the discretion of the healthcare provider. The Provider may request reasonable proof of the stated circumstances.
6. Personal Data Protection
6.1 The Provider processes Clients’ personal data in accordance with the GDPR Regulation and Act No. 18/2018 Coll. on Personal Data Protection.
6.2 More information on data processing can be found in the “Privacy Policy” document, available upon request.
7. Complaints and Claims
7.1 The Client has the right to submit a complaint in case of dissatisfaction with the service. Complaints may be submitted in writing, by e-mail, or in person at the Provider’s premises.
8. Final Provisions
8.1 These Terms and Conditions come into force on the date of their publication and are available at the Provider’s registered office or on its website.
8.2 The Provider reserves the right to amend these Terms and Conditions. Any changes become effective on the date of their publication.
We are a modern clinic of aesthetic medicine in Bratislava – Petržalka, which offers a wide range of treatments such as laser hair removal, lip augmentation, wrinkle smoothing and mesotherapy. We use state-of-the-art equipment and procedures. We look forward to your visit.
Námestie hraničiarov 4,
851 01, Bratislava (Petržalka)
Prihlás sa nd odber a získaj prístup k novinkám a zľavám.
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